Privacy policy

2. Personal data we may process

Through this website we may process data that users provide voluntarily when contacting us or requesting information or a service.

This data may include:

• Name and surname.
• Phone number.
• Email address.
• Address or location where the service is requested.
• Information about the request.
• Any other information the user provides voluntarily.

3. Purpose of processing

Personal data may be processed to:

• Answer enquiries and requests for information.
• Manage locksmith service requests.
• Contact the user about their request.
• Prepare and manage quotes.
• Manage contracted services.
• Handle communications by phone, email, WhatsApp or other available channels.
• Comply with applicable legal obligations.

4. Legal basis

Personal data will be processed, as applicable, on the following legal bases:

• The user's consent where required.
• Pre-contractual steps requested by the user.
• Performance of a contract when a service has been contracted.
• Compliance with applicable legal obligations.

5. Data retention

Data will be kept for as long as needed to handle the request and, where there is a contract, for as long as needed to manage it.

Afterwards, data may be kept for the legally required periods to address possible liabilities.

6. Disclosure to third parties

Serraller El Vendrell 24h does not sell or trade users' personal data.

Data may be shared with the collaborating professional locksmiths who carry out the requested service, and with providers of services needed for the business, such as technology, web hosting and email providers.

Data may also be disclosed to public bodies, courts or other authorities where legally required.

7. Your rights

Where applicable, users may exercise the following rights:

• Right of access.
• Right to rectification.
• Right to erasure.
• Right to object.
• Right to restriction of processing.
• Right to data portability.
• Right to withdraw consent where processing is based on it.

8. Data security

Serraller El Vendrell 24h applies reasonable and appropriate technical and organisational measures to protect personal data against loss, alteration, unauthorised access or misuse.

9. Data provided about third parties

If a user provides personal data belonging to other people, they must have a legitimate basis to do so and, where applicable, have informed those people beforehand.

10. Updates to this Privacy Policy

This Privacy Policy may be updated when necessary due to legal, technical or service changes.